We collect your personal information when you provide it to suscribe to our mailing list or to make an online purchase and complete your booking.
Your personal information will only be used or disclosed as is necessary to provide you with the goods and services available through the website offered by us or the organisations identified there, for administrative purposes (including fraud and security checks) and to assist us to improve our website and services, and to provide you with information and offers relevant to our services. You may opt-out of receipt of any such offers at any time by submitting a request through our feedback form, or through the methods described in any e-mails we may send you.
Your personal information is securely accessed by staff in our Customer Service Centre in Sydney.
We will disclose personal information as required to the providers of the products and services you have purchased. You accept that not all recipients of your information may have privacy policies or be subject to privacy laws equivalent to Park My Van and consent to the disclosure of your personal information for that purpose.
Where you send us email, use our feedback form, we may record this information to improve our service and assist you with any requests. This information will not be disclosed to any third party, except as required to provide you with the products and services you request.
Wherever it is lawful and practicable, ParkMyVan will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide full and complete information we request may mean that we are unable to provide our services to you.
We may disclose your personal information where required or authorised by law to do so.
When you visit our website, details are recorded about your visit, such as time and date, your server address, pages accessed, time spent and type of browser. This information is used in an anonymous form for statistical purposes and as such cannot identify you individually.
We collect your email address when you request to be added to our mailing list to receive updated information about products and specials. You can unsubscribe at any time. In order to enter you into our mailing list, we do not require you to provide any information to us apart from an email address.
ParkMyVan ensures your credit card information is transmitted over secure lines. ParkMyVan uses a mechanism widely used by the e-commerce communities to transfer sensitive data over the Internet called Secure Sockets Layer (SSL). SSL is a protocol that provides communications privacy, authentication and message integrity and prevents eavesdropping, tampering or message forgery by encrypting data.
ParkMyVan takes all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification and disclosure. This includes the use of access control via unique user passwords.
ParkMyVan will not be responsible for any access or change made to your personal information occurring as a result of you disclosing your password to a third party, or through any unauthorised access.
You can also help us keep your personal information secure by ensuring that any password you use on our web site is kept strictly confidential, and by logging off when you have finished using a shared computer.
Where it is required to provide a good or service which you have purchased, we will disclose your personal information to third parties which may be overseas. You accept that these third parties may not have in place equivalent privacy policies or be subject to equivalent privacy laws as ParkMyVan.
Your personal information that ParkMyVan holds is accessible by ParkMyVan and you with your password or to any other person to whom you disclose your password. You may make changes to your personal information, if you wish, at any time. ParkMyVan relies on the information you provide and may collect personal information about you from other sources if required to complete your transaction.
ParkMyVan will retain your information in order to allow you to make future purchases from the Website, until you request that we delete it from our database. In order to request that your personal information be removed from our database, please send your request to us via email.
ParkMyVan is committed to providing customers with a fair and responsible system for the handling of customer complaints. If at any time you have any concerns or complaints in relation to privacy or the operation of the Website, please contact us through our feedback form so that we may resolve them.
Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner ’s web site at http://www.privacy.gov.au/.
As you browse ParkMyVan, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with ParkMyVan. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page (http://www.networkadvertising.org/choices/) to opt out of AdRoll and their partners’ targeted advertising.
Last updated June 2014
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